Healthcare can become complicated quickly. Multiple physicians, appointments, diagnostic tests, medications, referrals, hospital visits, insurance or self-pay considerations, and family involvement can leave patients wondering who is keeping track of everything.
That is where professional healthcare navigation and care management can make a difference.
Many people hear the terms Care Navigation and Concierge Care Management and assume they mean the same thing. While both are designed to help patients move through the healthcare system more effectively, they differ significantly in the level of involvement and personalized support provided.
Care Navigation helps patients find their way through the healthcare system.
A Care Navigator may assist with scheduling appointments, coordinating referrals, identifying physicians and specialists, obtaining medical records, locating healthcare resources, and helping patients better understand their available healthcare options.
For many patients, navigation provides the guidance they need to move from one step of their healthcare journey to the next.
Concierge Care Management goes much further.
It is a personalized, hands-on relationship in which VMV MED Services becomes your healthcare coordination partner and patient advocate. Rather than simply directing you toward resources, we help connect and coordinate the many components surrounding your care.
Depending upon your individual needs, VMV MED Services may work with physicians, specialists, hospitals, diagnostic centers, laboratories, pharmacies, rehabilitation providers, home health agencies, medical equipment companies, transportation services, community resources and other healthcare organizations.
We may assist with medical-record coordination, appointments, referrals, second opinions, diagnostics, transitions of care, discharge planning, ancillary services, family communication and follow-up.
Our objective is simple:
To help make a complicated healthcare journey more organized, coordinated and manageable.
At VMV MED Services, our relationship begins with you—the patient.
You tell us what you need, what is important to you and how you want us to assist you. Families and trusted individuals can be an invaluable part of healthcare. We welcome their participation when the patient wants them involved.
You may identify a spouse, partner, family member, caregiver, attorney, personal assistant or other trusted representative as your primary contact. You also determine, subject to applicable laws and appropriate authorizations, who you want involved in communications surrounding your healthcare.
Complex healthcare situations often involve many people.
There may be physicians, specialists, family members, caregivers, attorneys, executives, personal assistants, government representatives or other trusted individuals participating in different aspects of a patient’s care.
Our responsibility is to help keep those moving parts organized.
At the beginning of an engagement, we work with the patient to establish who should be involved, who should serve as the primary contact, and how communication should flow.
If conflicting instructions arise and the patient has the ability to make their own healthcare decisions, VMV returns to the patient for direction.
We do not choose sides or make assumptions about what the patient wants. We ask the patient.
Good care management is not about taking control away from the patient. It is about creating organization around the patient. Whenever possible, VMV works to establish a clear communication pathway among the patient and the people the patient has authorized to participate.
This helps reduce:
The result is a more organized healthcare experience in which everyone understands their role.
VMV MED Services does not replace your physicians or other licensed treating healthcare professionals.
We do not independently diagnose medical conditions, prescribe medications or direct medical treatment.
Those decisions remain between you and your treating healthcare professionals.
Our responsibility is to help connect the pieces surrounding your healthcare.
Every patient does not require the same level of assistance. Some individuals may need help finding the right specialist or coordinating several appointments.
Others may be managing multiple physicians, chronic or complex medical conditions, hospitalization, rehabilitation, home healthcare, second opinions, international travel for medical care, or major transitions between healthcare settings.
VMV MED Services adapts the level of coordination to the individual situation.
Whether your healthcare journey involves one appointment or an entire network of providers and services, you should never feel that you have to navigate it alone.
The VMV Approach
That is Concierge Care Management—the VMV way.